Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSFGN3004 Mapping and Delivery Guide
Resolve quality and compliance issues

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSFGN3004 - Resolve quality and compliance issues
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the skills and knowledge required to identify actual and potential quality and compliance issues, and plan and implement cost-effective and efficient solutions to resolve those issues.The unit applies to those resolving routine quality and compliance issues in the fabrication, assembly and installation of blinds, awnings, shutters, security screens and grilles. Resolution of non-routine issues identified in the course of this work is not part of this unit.Licensing, legislative or certification requirements apply to this unit as roller shutter installers require a building licence in certain States. Relevant state/territory and local government agencies should be consulted to determine necessary certification or licensing for installing roller shutters. Access to construction sites requires certification of general induction training specified by the National Code of Practice for Induction for Construction Work (ASCC 2007).
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must occur in the workplace, or in a simulated environment that reflects workplace conditions and contingencies.

Access is required to:

products and processes in the blinds, awnings, shutters, security screens or grilles sectors relevant to candidate where there are quality and compliance issues, which relate to at least two of the following:

hardware or software quality or compliance issues

user or procedural quality or compliance issues that increase wastage, or unnecessary increase in production or installation time

defective or inappropriate products, materials or equipment

PPE applicable to job requirements

workplace documentation relevant to products and processes being checked, including quality and compliance criteria:

manufacturer and product specifications

relevant and current legislation, regulations, codes and standards

state, territory and local authority policies

colleagues with specialist and higher level experience to whom quality and compliance issues can be escalated.

Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan and organise quality and compliance checks
  • Identify nature and scope of quality and compliance checks to be undertaken on work products and processes
       
Element: Access and interpret instructions and plans applicable to work products and processes
       
Element: Access and interpret legislative and workplace quality and compliance documentation applicable to checking process
       
Element: Identify work health and safety (WHS) and personal protection requirements of compliance check according to workplace procedures
       
Element: Plan and organise required materials, tools and equipment according to workplace and safety procedures and in line with workplace environmental considerations
       
Element: Identify quality and compliance issues
  • Investigate products and processes and note actual and potential quality and compliance issues in workmanship, process, and materials
       
Element: Assess nature and scope of noted non-compliances
       
Element: Document current condition of hardware, software, user and procedure
       
Element: Provide verbal and written reports on identified actual and potential quality and compliance issues to required personnel according to workplace procedures and nature of issue
       
Element: Escalate actual and potential quality and compliance issues that represent imminent risk and are outside scope of own level of responsibility
       
Element: Plan and implement solutions to resolve quality and compliance issues
  • Identify and prioritise cost-effective and efficient solutions to resolve identified quality and compliance issues and meet quality, compliance and performance requirements
       
Element: Determine quality and compliance issues that can be resolved at own level, and escalate where specialist and higher level intervention is required according to workplace procedures
       
Element: Plan solution to resolve quality and compliance issues
       
Element: Check that planned solution complies with quality and workplace requirements
       
Element: Plan strategies for evaluating effectiveness of planned solution
       
Element: Document planned solution and evaluation strategies, and seek authorisation to proceed as required according to workplace procedures
       
Element: Implement planned solution to rectify identified non-compliances within scope of own role and according to workplace procedures
       
Element: Finalise quality and compliance resolution process
  • Maintain record of substantiated non-compliances
       
Element: Evaluate effectiveness of implemented solution using established strategies
       
Element: Legibly complete and process report detailing quality and compliance issues and implemented solution according to workplace requirements
       
Element: Clean work area and dispose of, re-use and recycle waste safely and sustainably according to workplace procedures
       
Element: Check tools and equipment, and tag and report faulty items according to established workplace practices
       
Element: Clean and store remaining materials, tools and equipment according to workplace procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

There must be evidence the candidate has completed the tasks outlined in the elements, performance criteria, and foundation skills of this unit, which must include the ability to:

plan and safely and effectively complete checks on five different products or processes relevant to own work in fabricating, assembling, or installing blinds, awnings, shutters, security screens or grilles

recommend and have accepted:

planned solutions to actual or potential quality and compliance issues

planned strategies to evaluate solutions

implement recommended solutions and report on each of the above five resolution processes and their outcomes

avoid backtracking, work flow interruptions and wastage

work with others in a team and use cooperative approaches to optimise productivity.

Three of the above issues must be separate and different quality issues, and two must be separate and different compliance issues.

There must be evidence the candidate has knowledge of:

quality and compliance requirements relating to products and processes being checked in performance evidence:

Australian standards

state and territory legislation and local government regulations

accepted industry good practice

manufacturer specifications

product drawings

key features of product specifications and workplace procedures relating to product and process checks described in performance evidence

work health and safety (WHS), legislative, and workplace requirements relevant to undertaking quality and compliance checks in the performance evidence, including safety data sheets, hazardous and dangerous goods codes and safe operating procedures

workplace procedures relating to:

identifying and resolving quality and compliance issues

communicating and escalating non-compliance issues with required personnel

recording and reporting non-compliance information

safe handling requirements for equipment, products and materials, including use of personal protective equipment

following work instructions and inspection processes to:

minimise the risk of injury to self and others

prevent damage to goods, equipment and products

maintain required production output and product quality

environmental protection requirements relating to disposal of waste material

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify nature and scope of quality and compliance checks to be undertaken on work products and processes 
 
 
 
 
Investigate products and processes and note actual and potential quality and compliance issues in workmanship, process, and materials 
 
 
 
 
Identify and prioritise cost-effective and efficient solutions to resolve identified quality and compliance issues and meet quality, compliance and performance requirements 
 
 
 
 
 
 
Maintain record of substantiated non-compliances 
 
 
 
 
 

Forms

Assessment Cover Sheet

MSFGN3004 - Resolve quality and compliance issues
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSFGN3004 - Resolve quality and compliance issues

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: